Shipping Policy
Effective Date: 04-12-2024
Welcome to organicfoodsstore! We are committed to ensuring your orders are delivered promptly and in excellent condition. Please review our shipping policy to understand how we handle deliveries for our organic vegetables, groceries, and grains across India.
1. Delivery Locations
We deliver to most cities and towns across India. Please check our website or contact customer support to confirm delivery availability to your location.
2. Shipping Charges
- Free Delivery: Orders above ₹5000 qualify for free shipping.
- Standard Delivery Fee: A nominal fee of ₹60 will be charged for orders below ₹500.
- Additional charges may apply for remote areas or same-day delivery requests.
3. Delivery Timeline
- Standard Delivery: 2-5 business days, depending on your location.
- Express Delivery: Available in select locations for an additional fee, with delivery within 24-48 hours.
- Orders placed after 10 pm will be processed on the next business day.
4. Packaging
We prioritize eco-friendly and food-safe packaging to maintain the freshness and quality of our organic products.
5. Order Tracking
Once your order is shipped, you will receive an email or SMS with tracking details. Use the provided link or tracking number to monitor your shipment's status.
6. Handling Perishable Items
For perishable items like vegetables and fresh groceries:
- Ensure someone is available to receive the order at the delivery address to avoid spoilage.
- If the delivery is missed, please contact our support team to reschedule within the same day.
7. Delivery Delays
While we strive to meet delivery timelines, unexpected delays may occur due to weather, holidays, or other unforeseen circumstances. We will keep you informed in case of any delays.
8. Refunds and Replacements
- If any product is damaged or missing upon delivery, please notify us within 24 hours by contacting customer support or emailing us at [email protected]
- Refunds or replacements will be provided after verification.
- REFUND WILL BE CREDITED WITHIN 7 Days in the original payment method.
9. Restricted Zones
We currently do not deliver to certain restricted or remote areas due to logistical limitations. Please contact us to confirm service availability in your location.
10. Contact Us
For any questions or assistance regarding shipping, please reach out to us:
Thank you for choosing organicfoodsstore. We are delighted to bring fresh, organic produce right to your doorstep!